Associate Community Director - WeWork

Company: 
WeWork
City: 
Portland
State: 
OR
Categories: 
Type: 

WeWork is the community of creators. We provide the space, community and services our members need to create their life's work. WeWork’s mission is to create a world where people work to make a life, not just a living.        We’re a group of entrepreneurial, grateful individuals who instill the idea of working better together in everything that we do. Our success is the result of our collaboration: talented and outstanding team members who always challenge convention. We have over 20,000 members in our community that spans cities around the world.        We transform buildings into beautiful, collaborative workspaces and provide infrastructure, services, events and technology so our members can focus on doing what they love. Our members thrive in communities online. Our ability to aggregate their needs enables us to offer them a variety of support services at a value that would otherwise be unavailable to them. We always go the extra mile to help them in their effort to build sustainable businesses and successful lives.        Our hunger for building great spaces, empowering small businesses and connecting interesting people hasn’t yet begun to be satisfied. We are just getting started.        Our values guide who we are and everything that we do.        Inspired        We do what we love and are connected to something greater than ourselves.        Entrepreneurial        We are creators, leaders and self-starters. We try new things; we challenge convention; and we’re not afraid to fail.        Authentic        We are genuine to our brand, mission and values. We’re not perfect and we don’t pretend to be. We are, though, always honest and as transparent as we can be.        Tenacious        We never settle. We get sh*t done and we get it done well. Be persistent and knock down walls – literally if you have to. You have our permission.        Grateful        We are grateful for each other, our members, and to be part of this movement. We don’t take success for granted. We’re happy to be alive.        Together        We are in this together. This is a team effort. We always look out for one another. We have empathy; we know we’re all human, and know we can’t do any of this alone.        ​About the role        WeWork is looking for a talented and passionate Associate Community Manager. This full time position is based in Portland, OR and will report directly to the Community Manager. Our team adds a personal touch to each of our buildings and we’re committed to empowering our members in every way. We keep our buildings full of amazing small businesses and entrepreneurs by making inspiring first impressions with everyone we meet. We’re the heart and soul of the WeWork experience.        As a successful Associate Community Manager, you will be support the growth for the company and Community team. Your primary responsibilities will include (though will not be limited to):         Create a collaborative community – internally and externally     Work with your community team to build connection amongst our members through events and personal introductions     Develop WeWork’s presence in your city – work closely with your Community Manager to identify opportunities to extend WeWork’s influence and brand     Deliver an amazing experience in the community for members, partners and stakeholders     Collaborate with your community team to identify opportunities to enhance the member experience     Solve member related issues to ensure a cohesive community     Communicate and coordinate with Operations and Maintenance and WeWork shared services functions to ensure highest level of member experience and satisfaction     Drive a healthy and growing WeWork community     Generate leads and conduct tours to execute on sales strategy and work towards/maintain 100% building occupancy     Drive growth and promotion of WeWork-provided service offerings     Provide regular updates to your community team about your building and personal objectives     Partner effectively with WeWork departments to ensure the growth of the company as a whole        Minimum Qualifications         1 year of demonstrated sales experience or relationship development experience – successful track record of prospecting, developing and closing solution-sales or building influential relationships; track record of sales in cold calling/e-mailing experience are highly desirable     Candidates with experience in operations, project management and/or customer service from an experience-based environment are highly desirable     College Degree        Critical Competencies for Success         Do’er:     You do what you love!     Credibility is earned at WeWork through execution and getting things done.     You are able to get into the details and deliver results under highest expectations on time and quality.     Pragmatism and outcomes orientation are valued and lead to wins.     Exceptional organizational and multi-tasking skills     Customer-centric:     Ability to identify needs of customer and create/drive solutions     Takes an innovator and creator’s approach to customer and member issues     High level of empathy – and able to understand as much from what is unsaid as what is said     Collaborator:     There is no room for “I” at WeWork. Every role and individual is in the organization to serve We.     Builds trust across the organization by being a good listener and inclusively soliciting input. You open to new and innovative solutions and is also willing to adjust course when appropriate new ideas or objections are raised.     You love working with people! 

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