Library Internal Communications Specialist

Multnomah County Library


Are you an experienced communications professional with serious writing chops, an exacting eye for detail and outstanding project management and people skills? Are you passionate about public libraries and the communities they serve? If you answered "yes" to these questions, please continue reading. This position could be the right job for you. The Multnomah County Library Director's Office is seeking an Internal Communications Specialist to support, inform and engage staff; implement successful initiatives; and ensure effective use of resources to serve the public. Your Next Challenge:As technology transforms the world in which we live and work, library services are evolving at a rapid rate to meet a complex and evolving set of demands. The Library Director's Office seeks to support this transformation through effective coordination, strategic communication and implementation of large-scale initiatives that reflect community needs. The Internal Communications Specialist plans, researches, writes, edits, curates, publishes and disseminates information to library staff and stakeholders about system-wide initiatives, key projects, budgets, staff accomplishments and other news. You will also contribute to sharing information about library programs and services through public communications and media interactions. Your Role:

Plans, researches, writes, edits, curates, publishes and disseminates information for library staff and stakeholders about system-wide initiatives, events, media coverage, budget process, personnel news, training and professional development opportunities, technology related issues, safety/security, county and library policies and customer service.

Maintains best practices for style, content, punctuation and grammar across the organization.

Generates fresh ideas and perspectives, writes content, conducts interviews, recruits contributors, creates and publishes schedule on intranet, edits and proofreads content to style standards, locates and edits art, performs layout, coordinates approvals, oversees distribution and maintains archives.

Helps ensure the success of major initiatives and responsiveness to patron needs and demands by informing and coordinating with staff from across the organization.

Assists with media interactions and other public communication.

Plans, writes, edits and publishes original website content, story pitches, fact sheets and correspondence.

Creates and maintains schedules and calendars for major organizational initiatives.

Coordinates with executive management on project goals, timelines, stakeholders, status and apprises affected staff in a timely fashion. Identifies areas of significant overlap and communicates with stakeholders? collaborates to seek solutions or mitigating tactics.

Creates communications and change plans. Works with project leads to highlight relevant information and required actions for staff as appropriate.

Learn more about the library's services on our website.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer.


To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection processpage. Minimum Qualifications/Transferable Skills*:

At least four years' experience performing professional writing, editing and proofreading for publication for a large organization.

Strong working knowledge of style guides and familiarity with style issues.

Familiarity with principles and practices of effective written and oral communication.

Familiarity with formal communications roles within large organizations.

Understanding of the practices of public relations, internal and external communications and best practices.

Strong customer service and collaboration experience.

Bachelor's degree in English, communications, journalism, public relations or related field.

Ability to pass a criminal records check.

 Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

Excellent public speaking skills, people skills and strong writing skills.

Understanding of the public library's mission, culture and critical issues.

Experience in navigating a large organization and understanding organizational culture.

Excellent organizational and time management skills.

Knowledge of strategic planning and implementation, and project management.

Ability to establish and maintain highly effective working relationships with staff at all levels, counterparts in Multnomah County and external stakeholders.

Ability to exercise tact and diplomacy in dealing with sensitive, complex and confidential issues and situations.

Ability to analyze and make sound recommendations on highly complex and sensitive issues.

Ability to present proposals and recommendations clearly, logically and persuasively in meetings

and before internal and external groups.

For full application requirements, see website instructions:

Application Instructions: 

Apply online through their website:


Johnette Easter, Recruiter

Multnomah County Library

919 NE 19th Ave, Suite 250

Portland, OR 97232

phone: (503) 988-5046