Marketing Communications Manager

Ruby Receptionists

Description:ABOUT RUBY:Hearkening back to an era when every call was answered by a friendly receptionist, Ruby leverages proprietary technology combined with bright, charming receptionists to deliver its unique vision of WOW-worthy customer experiences. Ruby gained national recognition for its success debuting at #1 in 2012 FORTUNE Magazine’s Best Small Company to Work for in the U.S. and remained in the top five in 2013, 2014 and 2015. No easy feat given the fact that Ruby has experienced double-digit growth every year since launching in 2003.

POSITION OVERVIEW: The Marketing Communications Manager is responsible for overseeing the creation and production of content, programs, and processes that execute on Ruby’s marketing strategies to achieve business goals and objectives. The fearless leader of our “in-house agency,” the MarCom Manager inspires team members to WOW their customers while creatively pushing the brand forward.

Contributing a unique combination of strategy and tactics, the Marketing Communications Manager is both a thinker and a doer. 

Reports to the CMO from our Headquarters office in downtown Portland. 


Coach, mentor, and grow the Marketing Communications team. Manage the output of the creative team through hands-on assignment and project management, ensuring deliverables meet the expectations of our in-house customers. 2.

Serve as a guardian of Ruby’s voice, tone, and brand identity. Oversee and evolve the creative brainstorming process to ensure Ruby is innovative, fresh, and on brand. 3.

Manage on-time and on-budget creation, production and delivery of all marketing communication campaigns, projects, programs, content, and digital/print assets.4.

Develop and manage the editorial calendar. Execute on a content marketing strategy (eBooks, infographics, whitepapers) that positions Ruby as a thought leader to small businesses across North America, builds the Ruby brand, grows sales, and increases client retention.5.

Oversee the management and effectiveness of Ruby’s blog and social media strategies, policies, profiles, and presence on platforms including Facebook, Twitter, LinkedIn, and YouTube in a way that builds brand awareness and attracts new followers.6.

Oversee the logistics of all company and marketing events to build community and continued awareness of the Ruby brand.7.

Execute on insertion orders for advertising and demand generation initiatives to ensure timely delivery of creative assets. 8.

Manage relationships with creative vendors including agencies, freelancers, advertisers, and news release distribution outlets.9.

Collaborate with Marketing leaders on the development and execution of monthly/quarterly/annual campaigns.10.

Assist in creating and evolving messaging hierarchy for targeted verticals.


Managing projects effectively and efficiently has long been a passion of yours. When you see a work of art, you immediately break down in your mind all the components that make up the work of beauty.•

Growing yourself and others energizes you! You not only take pride in your own work, but you inspire others to go above and beyond what they thought they could do. You garner respect for the way that you treat others and motivate reciprocity.•

You joined Toastmasters just for fun and were asked to mentor others because of your natural approachability on the podium. Your warm demeanor, dynamic personality, and communication expertise lends itself well to stages of all sizes. You are a spokesperson.•

You can extract big-picture ideas into workable processes and you enjoy rolling up your sleeves to make your vision come to life. You are able to advise strategically and act tactically as the needs of the business evolve.•

The chameleon in you tailors your communication to be situationally appropriate and helps you respond to the needs of a diverse population. You seek to understand the intent behind others’ actions, rather than jump to take them at face value. You exercise good judgement and diplomacy.•

You liaise like an ambassador. You take the time to understand the desired outcome of a program and you embody the essence in your actions and delivery, working with varied stakeholders to effectively collaborate.•

You are accurate, precise, and thoroughly data-driven. Managing multiple tasks and projects doesn’t intimidate you. Type A is a good thing in your book.


Bachelor’s degree in Business, Communications or Marketing, and 5 years’ experience in a marketing role, or equivalent combination of education and experience.•

Superior project management and time management skills. Solid experience with project management software in a marketing environment. Wrike project management experience preferred.•

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.•

Excellent communication skills with varied audiences in a variety of mediums, including different levels within and outside of the organization. Strong negotiation and presentation skills with diverse audiences.  •

Experience managing a team of marketing professionals, investing in team growth.

WORKING CONDITIONS:Work takes place in an office setting in an environment that can be high stress. It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer. This position may require up to 10% of domestic travel and reliable transportation is required. 

LIFE AT RUBY From generous benefits and considerable paid time off to our weekly Not-So-Casual Fashion Fridays, we take pride in treating our employees like our customers and we take every opportunity to WOW them! We provide a standout employee experience and we are constantly thinking of ways to make our employees feel happy, valued, and rewarded. 

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If you found yourself inspired and delighted as you scrolled through this description –Join Us!

With three stunning offices in Portland, OR and a fun, funky and growing team, connect with us at to apply, and let us show you why our employees consistently vote us as a top place to work. (Top 5 in FORTUNE Magazine’s Best Small Company to Work for in the U.S.: 2012-2015).

Ruby Receptionists is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!